We are currently closed to the public, and are no longer able to accept orders for shipping or in-store pickup until our state "Stay At Home" order is lifted. Please click here for more details.



Returns & Warranty

 

House of Musical Traditions Return Policy

 

While our brick-and-mortar store is required to be closed to the public during the public health emergency, ALL SALES ARE FINAL. We appreciate your understanding - we're just not in a position to accept and facilitate returns during this time. Once we are able to operate normally again, we will go back to our more flexible return policy.

 

 



Manufacturer's Warranty

Many of the instrument manufacturers we deal with offer a warranty on their products. See listing below.
Since our product list is pretty broad this list MAY be incomplete. Please consult the manufacturer's website.

Access Bags & Cases: Limited Lifetime

Alvarez: Limited Lifetime 
Register online at alvarezgtr.com 

Breedlove: Atlas & Passport Series have 5-year warranty, all others Limited Lifetime. 
Register online at breedlovemusic.com

Deering: Goodtimes 6 years, all others Limited Lifetime

Dusty Strings: Ravenna Harps -- 2 years, all other instruments 5 years

Fluke & Flea Ukuleles: 3 years

Gold Tone 
CC Model banjos: 5 years to original owner, 1 year to 2nd owner 
All other banjos: lifetime to original owner, 5 years to 2nd owner 
Wood body instruments: 5 years 
Weissenborns: 1 year 
Register online at goldtone.com

Goodall Guitars: 5 years

Hohner 

Harmonicas: 14 days return to HMT for replacement / exchange, 15 - 90 days return to Hohner (KHS) for repair

Melodicas: 30 days. 

Accordions: 2 years 
See hohnerusa.com for more detailed information including how to ship to Hohner for service.

Johnson: Varies, see johnsongtr.com

Luna: Limited Lifetime

Martin: Though HMT is not a dealer for Martin guitars, we can provide Martin warranty service through our luthier Steve Carmody, who is Martin-authorized for warranty repairs.

Kala Ukuleles: 1 year

Michael Kelly: 2 years

Paracho Elite: Limited Lifetime

Recording King: Limited Lifetime

Savannah: 2 years

Weber: Limited Lifetime

If your brand was purchased new at House of Musical Traditions but is not listed here, please consult the manufacturer's website.

If your instrument requires servicing that may be covered under warranty, contact HMT first. In most cases the manufacturer will require us to ship your instrument back to them for servicing/replacement.

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