Returns & Warranty
While our brick-and-mortar store is required to be closed to the public during the public health emergency, ALL SALES ARE FINAL. We appreciate your understanding - we're just not in a position to accept and facilitate returns during this time. Once we are able to operate normally again, we will go back to our more flexible return policy.
Many of the instrument manufacturers we deal with offer a warranty on their products. See listing below.
Since our product list is pretty broad this list MAY be incomplete. Please consult the manufacturer's website.
Access Bags & Cases: Limited Lifetime
Deering: Goodtimes 6 years, all others Limited Lifetime
Dusty Strings: Ravenna Harps -- 2 years, all other instruments 5 years
Fluke & Flea Ukuleles: 3 years
CC Model banjos: 5 years to original owner, 1 year to 2nd owner
All other banjos: lifetime to original owner, 5 years to 2nd owner
Wood body instruments: 5 years
Weissenborns: 1 year
Register online at goldtone.com
Goodall Guitars: 5 years
Harmonicas: 14 days return to HMT for replacement / exchange, 15 - 90 days return to Hohner (KHS) for repair
Melodicas: 30 days.
Johnson: Varies, see johnsongtr.com
Luna: Limited Lifetime
Martin: Though HMT is not a dealer for Martin guitars, we can provide Martin warranty service through our luthier Steve Carmody, who is Martin-authorized for warranty repairs.
Kala Ukuleles: 1 year
Michael Kelly: 2 years
Paracho Elite: Limited Lifetime
Recording King: Limited Lifetime
Savannah: 2 years
Weber: Limited Lifetime
If your brand was purchased new at House of Musical Traditions but is not listed here, please consult the manufacturer's website.
If your instrument requires servicing that may be covered under warranty, contact HMT first. In most cases the manufacturer will require us to ship your instrument back to them for servicing/replacement.