A Message From HMT On Operational Status
Updated May 14th, 2020
Dear HMT friends, fans and family:
**Update May 14th: In accordance with the extension of a stay-at-home order issued by Montgomery County's government, HMT will continue to operate for shipping and local delivery, as explained below, until at least June 1st. The next step after the county's stay-at-home order is lifted will be allowing curbside pickup/dropoff, and eventually, we will move to an appointment system when it is deemed safe for the public to visit our shop again. In the meantime, we are happy to ship your order or deliver it locally within a 20-mile radius. Instrument repairs will also continue to happen on a home pickup/delivery basis only.**
House of Musical Traditions is currently closed to the public. We are able to ship orders, on a reduced schedule (currently, on Mondays & Thursdays). Local delivery of larger items is possible, within a 20-mile radius of our store (most deliveries will incur a $20 fee). If you are in our local area, you may select this option during the checkout process when you order online.
If shopping online via our website, please begin with the "In-Stock" collections of instruments & accessories that are featured on the front page of our website. These represent items that are currently available. We may be able to special-order items we don't have in stock, though these capabilities are becoming increasingly limited as suppliers/manufacturers may have to slow or cease operations. Some suppliers are offering drop-shipping direct to customers. Where possible, we will use this option.
Please have patience when placing your order - we will contact you with options if the item you ordered is not in stock. Our inventory is all done on a manual basis, and sometimes an item's stock status may be incorrect. It may take us a few days to confirm availability, as our staff is in the store on a more limited basis. Note on shipping costs: our website does not always calculate shipping costs accurately. If the shipping cost seems high, don't worry - we will adjust it with a partial refund when we process your order if shipping cost was overestimated. If your order can be delivered locally, we will adjust the shipping cost appropriately (most local deliveries will be $20).
If you don't see what you need on our website, please email us! We do have many other items in the store that are not listed - especially accessories and books. We can set up a custom online payment for you if needed.
We are not currently able to offer pickups or dropoffs of repaired instruments or other items at our store. If you are a local customer with a completed repair or item on hold waiting to be picked up, we will arrange delivery to your home. If you have an instrument you'd like to get repaired, please email us. Some new repairs are possible, but will require us picking up at your home for an additional fee, and an extended time frame to accommodate delivery logistics to our repair contractors.
While our brick-and-mortar store is required to be closed to the public during the public health emergency, ALL SALES ARE FINAL. We appreciate your understanding - we're just not in a position to accept and facilitate returns during this time. Once we are able to operate normally again, we will go back to our more flexible return policy.
We invite you to stay tuned to our Facebook Page for the most current announcements and offers.
If you would like to rent a band or orchestra instrument, our rental partner NEMC is offering a free ship-to-home option. Get more information and start your online rental here. For other "folk" rental instruments, we have limited availability since many of our current renters are opting to extend their rentals. If we have a rental instrument available and you are within a 20-mile radius of our store, we can set up your rental and deliver to your home for a $20 fee.
This is an extraordinarily challenging time for everyone involved in the arts & entertainment industry. Artists, venues, support staff and teachers are dealing with significant amounts of lost income due to cancelled events. If you have the means, you can still support artists and organizations by seeking them out online and purchasing CDs and other merchandise, making a general donation, or even just interacting with them and sharing their material on social media (this goes a long way!). Some artists are also doing online performances on various platforms, which you can tune into and make a donation.
The musical community is resilient and supportive, and we know we will make it through this challenge. Thanks for reading, thanks for your support. Stay tuned for further announcements and don't hesitate to reach out with any questions or concerns. Let us know how HMT can help YOU!
In Health & Harmony,