A Message From HMT On Operational Status
Updated January 18th, 2021:
Montgomery County is currently requiring retail stores to cap capacity at 25%. However we're glad to note that we have remained well under that capacity since reopening began, thanks to our appointment system. Scheduling an appointment for your store visit is important to help us maintain safe conditions, and to serve you efficiently. An appointment is not a commitment to buy, but simply helps us maintain social distancing.
Appointments are available:
Sunday through Thursday 12-4pm
Friday & Saturday 12-6pm
Customers entering our store are required to wear a mask/face covering properly (we will provide one if needed), and will be asked to wash their hands before handling any items. We will also scan your temperature on entry. Please maintain social distancing with our staff, and follow their directives on handling items. We are regularly sanitizing surfaces throughout the day, and are cleaning instruments after handling. Customers visiting our curbside station are also asked to wear a mask, and hand sanitizer is available. Thanks for helping us to keep precautions in place - we prioritize the health and safety of our customers and staff!
We are continuing to offer local delivery for orders and repairs for customers within a 20-mile radius of our store, for a $20 fee. We are also continuing to ship orders worldwide (click here to read more info about ordering on our website for shipping). When purchasing on our website, you can choose shipping, curbside pickup, or local delivery.
If you need a repair or rental, or are interested in bringing us an instrument for potential sale/trade/consignment, you can visit those sections of our website for more detailed information.
Appointments are available 7 days a week: Sunday - Thursday between 12-4pm, and Friday - Saturday 12-6pm. Staff will be available to answer phone calls starting at 11am.
If you do not see an available appointment time between the above hours that meets your needs, call us and we may be able to accommodate.
When visiting our curbside station, please wear a mask (staff will be wearing masks for your safety). When you arrive, you may call us at (301) 270-9090. Please refrain from visiting us (or requesting a home pickup for repairs) if you or anyone in your household is experiencing respiratory symptoms, or is awaiting the results of a COVID test.
If the roll-up door is open, we're "open!" Bernie will have to wait...
Thanks as always for your continued support and for your patience as we phase in these new systems for operation. Do not hesitate to contact us with questions. Call (301) 270-9090, or email us.
If shopping online via our website, please begin with the "In-Stock" collections of instruments & accessories that are featured on the front page of our website. These represent items that are currently available (although we carry many more accessories than are listed on our website - contact us if you don't see what you need). We may be able to special-order items we don't have in stock, depending on availability.
Please have patience when placing an order - we will contact you with options if the item you ordered is not in stock. Our inventory is all done on a manual basis, and sometimes an item's stock status may be incorrect. Note on shipping costs: our website does not always calculate shipping costs accurately. If the shipping cost seems high, don't worry - we will adjust it with a partial refund when we process your order if shipping cost was overestimated.
We invite you to stay tuned to our Facebook Page for the most current announcements and offers.
In Health & Harmony,
David E. Eisner and the HMT Staff